Customer service agents
Answer from your own documentation, pull up records and escalate anything outside the rules.
AI Agents · Puerto Rico based. Borderless by design.
Custom AI Agents for Businesses in Puerto Rico
An AI agent takes a goal, works the steps, uses your tools and finishes the job. We design, build and launch agents that own a piece of your operation, with clear limits and a human wherever judgement matters.
We are based in Puerto Rico and we work bilingually, so an agent replies in Spanish or English without you writing everything twice.
What we build
Sales and lead agents
Qualify inbound enquiries, log them to your CRM and reply in minutes, not tomorrow.
AI voice and phone agents
Answer calls, book appointments, take intake details and hand off cleanly to a person.
Internal workflow agents
Summarize, extract, draft and file, so your team starts at eighty percent instead of blank.
How we build an agent
We start with the workflow, not the tech. We map the inputs, the decision rules, the ideal output and where a human must step in. Then we build the smallest agent that handles the clear cases reliably.
Every agent ships with logging, permissions and a review step, so you always see what it did and can correct it fast.
- Workflow mapping and baseline measurement
- Tool and system integration with scoped permissions
- Shadow mode where the agent drafts before it acts
- Logging, review tooling and human approval points
- Ongoing tuning once it is live
What makes an agent worth building
The best candidates are repetitive, text heavy and frequent, with rules you can write down. If a task happens several times a day and follows a pattern, an agent can usually handle most of it.
If a workflow is rare, heavily negotiated or purely a judgement call, we will say so rather than sell you a project that can't pay for itself.
Common questions
How is an AI agent different from a chatbot?
A chatbot answers from knowledge. An agent has tools and permissions, so it can act inside your systems. It updates a record, sends a confirmation, books a slot, escalates a case.
How much does a custom AI agent cost?
It depends on how many systems it touches, how clear the rules are and how costly mistakes would be. A single workflow agent with one or two integrations is a weeks long project, not a months long one.
Can the agent work in Spanish and English?
Yes. Bilingual handling is standard in everything we build for Puerto Rico businesses, and the agent replies in whichever language the customer used.